Last updated: {תאריך}

1. Introduction

{שם החברה} (hereinafter: the “Company”) is committed to providing all of its customers, including people with disabilities, with equal access to its website and services. We work to continuously improve the site’s accessibility, out of a belief in human dignity and equal opportunity.

This accessibility statement was prepared in accordance with the Equal Rights for Persons with Disabilities Regulations (Service Accessibility Adjustments), 5773-2013, and in accordance with Israeli Standard IS 5568 at level AA.

2. The site’s level of accessibility

The site is adapted, as far as possible, to the requirements of standard IS 5568 and to the recommendations of the WCAG 2.1 document at level AA, published by the W3C organization.

The site was tested in the Chrome browser with the latest version of the NVDA screen reader software. For the best browsing experience with assistive technologies, we recommend using this combination.

Date of last test {תאריך}

3. Accessibility adjustments made

As part of making the site accessible, the following adjustments, among others, were made:

3.1 Navigation and structure:

• Full keyboard navigation, including clear and prominent focus
• Hierarchical heading structure (H1–H3) adapted for screen reader software
• A site map for easy orientation
• Simple, clear language across all pages of the site

3.2 Content and media:

• Alt text for images
• Labels for form fields
• Use of ARIA attributes to make dynamic components accessible
• Suitable color contrast between text and background

3.3 Responsiveness:

• The site is adapted for browsing on desktop, tablet and mobile

4. Accessibility toolbar

The site has an accessibility toolbar installed that lets you adjust the site’s display to your needs. Available options include:

• Changing font size
• Changing contrast and colors, including dark mode and grayscale
• Enlarging the cursor
• Highlighting links
• Read-aloud image descriptions

You can open the accessibility toolbar by clicking the accessibility icon in the corner of the site.

It is hereby clarified that the accessibility toolbar is an additional aid only, and does not replace the accessibility adjustments made to the site in accordance with the standard.

5. Known limitations

Despite our efforts to make the entire site accessible, some content may not be fully accessible. This includes:

• Components embedded from third parties that are not under the Company’s control, such as maps, videos, payment processing systems and marketing tools
• Older content that has not yet been fully made accessible and is undergoing an ongoing accessibility process
• Advanced accessibility toolbar features available only in the paid version

Come across an accessibility problem? Contact us and we’ll work to resolve it as soon as possible — contact details appear in section 8 below.

6. Physical accessibility at branches / pickup points

Below are the physical accessibility arrangements at {שם הסניף/חנות}, located at {כתובת מלאה}:

• Accessible entrance — {כן / לא / פרט}
• Accessible service counter — {כן / לא}
• Accessible seating — {כן / ניתן לבקש / לא}
• Hearing assistance system {(לולאה מגנטית) — כן / לא}
• Accessible restrooms — {כן / לא / קיים במתחם}
• Accessible parking — {כן / לא / קיים במתחם}

For a business with several branches — the list can be replaced with a table. Below is a table template for a business with multiple branches:

Branch name	Address	Accessible parking	Accessible restrooms	Hearing assistance	Accessible seating	Accessible counter	Branch name
{שם סניף}	{כתובת סניף}	✓ / ✗ / mall	✓ / ✗	✓ / ✗ / mall	Available on request	✓ / ✗ / {}	{שם סניף}
{שם סניף}	{כתובת סניף}	✓ / ✗ / mall	✓ / ✗	✓ / ✗ / mall	Available on request	✓ / ✗ / {}	{שם סניף}

7. Accessible alternative service

The Company makes every effort to provide accessible service to every customer, even if using the site proves difficult. If you’ve run into difficulty browsing, placing an order or with any other use of the site — you can contact us directly and receive service in any of the following ways:

• Placing an order by phone
• Personal assistance with the ordering process
• Information about products and services through any accessible means of communication

Phone: {מספר טלפון}

WhatsApp: 054-4570027

Email: {כתובת אימייל}

The Company undertakes to handle accessibility inquiries as soon as possible, and no later than 14 business days from the date the inquiry is received.

8. Accessibility coordinator

For accessibility inquiries, complaints, special requests and questions, you can contact our accessibility coordinator:

Name: {שם רכז/ת הנגישות}

Email: {כתובת אימייל}

Phone: {מספר טלפון} | {טלפון רכז הנגישות}

WhatsApp: {מספר WhatsApp}

9. Updates to the accessibility statement

The Company undertakes to handle every accessibility inquiry as soon as possible, and no later than 14 business days from the date the inquiry is received.

This accessibility statement is updated from time to time in line with changes to the site and to legal requirements. We recommend reviewing it on each visit.