Last updated: 15/10/2026

Welcome to OC Deliz, operated at deliz.co.il (hereinafter: the “Site”).

The Site is operated and managed by Deliz Short, Company/Business No. 04988556554, with offices at Sherut Nim 2, Rishon LeZion (hereinafter: the “Company” / “we”).

The Site serves as an online store for purchasing fresh and weighed products (including, as applicable: fish, meat, poultry, fruit, vegetables and related products), and allows orders to be placed in accordance with the terms set out in these Terms.

Browsing the Site, using its services and carrying out any actions on it constitute full agreement to these Terms. If you do not agree to these Terms – please refrain from using the Site.

Use of the Site is also subject to the Company’s Privacy Policy, which forms an integral part of these Terms. We recommend reviewing the Privacy Policy to understand how personal information is collected, used and stored.

1. Definitions

For the purposes of these Terms:

• “User” – any person who browses the Site, performs any action on it, makes a purchase or contacts us.
• “Product” – any fresh and/or weighed food item (fish, meat, poultry, fruit, vegetables, etc.) or any other offer published on the Site.
• “Perishable Product” – a product that may spoil or lose its value within the short timeframe of handling/returning, including all fresh food products sold on the Site.
• “Order” – a purchase request placed through the Site.
• “Weighed Product” – a product whose price is determined by its actual weight at the time of preparation/packing, and which may differ from the estimated weight selected when ordering.

2. Eligibility to Use the Site

Use of the Site is permitted to persons aged 18 or over, or to anyone legally authorized to enter into binding engagements. The Company may request verification of details as needed.

3. Changes to the Terms and Their Validity

The Company may update these Terms from time to time at its discretion. An updated version will be published on the Site and will take effect upon publication. Continued use of the Site after the update constitutes agreement to the updated version.

4. Permitted Use and Prohibitions

4.1 Use of the Site is for personal and reasonable use only, unless expressly stated otherwise.
4.2 It is prohibited to carry out on or through the Site actions such as:

• commercial use of the Site’s content without express written permission;
• copying, duplicating or distributing content, images, design or information from the Site without prior written approval;
• attempting to hack, disrupt, perform automated scraping, distribute malicious code or bypass security mechanisms;
• displaying the Site within a frame of another website or creating a mirror of the Site;
• using other users’ details or sending promotional messages to third parties based on information from the Site.

4.3 The Company may block a user, restrict access or cancel an order in any case of breach of these Terms or unreasonable/unlawful use.

5. Site Information, Availability and Prices

5.1 Some of the Site’s products are weighed products. The price shown when ordering is an estimate based on the product’s estimated weight. The final price will be determined after actual weighing during preparation and may vary up or down by a reasonable amount. The final weight will be stated in the order.
5.2 Product images are for illustration purposes only; there may be differences between the display and the actual product (including size, color, texture and cut), depending on the nature of the product and supply conditions.
5.3 Prices on the Site include VAT as required by law, unless stated otherwise.
5.4 The Company may change prices, promotions, stock, terms and product range at any time. A change will not apply retroactively to an approved order, except in the case of an obvious pricing error.
5.5 The Company makes efforts to present up-to-date and accurate information, but errors in descriptions, availability or technical details may occur. In the event of a material discrepancy, the Company will contact the customer before delivery.

6. Site Registration and Account Management

6.1 Purchases can be made with or without registration, in accordance with the Site’s policy.
6.2 When creating an account/placing an order, you must provide accurate, complete and up-to-date details. Providing incorrect details may result in order cancellation/account blocking.
6.3 The user is responsible for keeping login details confidential. Any action in the account will be deemed to have been performed by the user, unless proven otherwise.

7. Placing an Order and the Purchase Process

7.1 Orders are placed on the Site by filling in an order form and providing details such as: full name, phone, email and address, as well as any other required information.
7.2 Submitting an order does not constitute confirmation of the transaction. Order confirmation will be given after weighing and payment approval, and will be sent to the customer by email, SMS, WhatsApp or any other contact method provided when ordering, at the Company’s discretion.
7.3 The Company may decline to approve an order, including in cases of: lack of stock, technical malfunction, suspected fraud, missing/incorrect details or any other reasonable cause.

8. Payment and Security

8.1 Available payment methods: credit card on the Site, credit card with the courier and cash payment – according to the options displayed at checkout.
8.2 Credit card processing is carried out by an external payment provider, and the Site uses standard security measures such as SSL.
8.3 The Company does not store full card details on its servers; to the extent any details are stored, this will be done in accordance with the Privacy Policy and the law.
8.4 In the event of a payment failure (including a transaction declined by the credit card company or an incomplete payment), the Company may decline to approve the order. The Company may contact the customer to complete payment by an alternative method. If payment is not settled within a reasonable time, the Company may cancel the order.

9. Delivery – Home Delivery

9.1 When placing the order, the customer selects the desired delivery date from the available slots.
9.2 On the delivery day, the courier will contact the customer (at the phone number provided in the order) to coordinate the exact time. The customer must be available to take the call.
9.3 The customer must be reachable by phone and present at the delivery address at the agreed time. If the customer is unavailable or not present when the courier arrives, the Company may attempt to contact them, and if contact cannot be made within a reasonable time, it may leave the delivery by the customer’s door or at another reasonable spot at the delivery address, as circumstances require. In such a case, responsibility for the products, including maintaining refrigeration conditions and preventing spoilage, loss or theft, shall rest with the customer from the moment the delivery is actually left.
9.4 Changes to the delivery date must be made at least {שינוי משלוח} before the scheduled delivery time. Changes at shorter notice are subject to the Company’s approval and may incur an additional charge.
9.5 Delivery costs, service areas and available delivery times are detailed on the shipping page and at checkout.
9.6 Delivery times are estimates only and may change due to factors beyond the Company’s control, such as heavy demand, weather, security situations, strikes, third-party malfunctions and force majeure. The Company will notify the customer as soon as possible of any material change to the delivery time.

10. Self-Pickup

10.1 The customer may choose to pick up the order from the business location. When ordering, the customer will select the desired pickup date and time from the available time windows.
10.2 It is the customer’s responsibility to arrive for pickup on the selected date and time. Arriving later than the designated time window may result in the order no longer being available for pickup – due to the perishable nature of the products. Late arrival or failure to arrive at the scheduled time may result in the order no longer being available for pickup, due to the perishable nature of the products. In such a case, the Company may decline to refund the customer, in whole or in part, according to the circumstances and applicable law.
10.3 The customer will receive a reminder/confirmation with the pickup details before the scheduled time. Cancelling or changing the pickup time must be done with prior notice of at least {שינוי איסוף} hours before the scheduled collection time, as set out in section 14 below.

11. Handling the Product After Receipt

11.1 Products are supplied fresh and in full quality up to the point of delivery to the customer. From the moment of receipt, responsibility for storing, refrigerating and preparing the product rests solely with the customer.
11.2 The Company shall not be liable for any damage or spoilage resulting from improper handling of the product after delivery.

12. Transport and Refrigeration Conditions

12.1 Products are supplied in suitable packaging and with efforts made to maintain reasonable refrigeration conditions according to the nature of the product.
12.2 However, due to the nature of transport, delivery duration and external conditions, the Company cannot guarantee that a constant temperature will be fully maintained throughout transport. Responsibility for maintaining proper refrigeration conditions from the moment the delivery is received rests solely with the customer.

13. Bones and Natural Parts in Food Products

13.1 Animal-based food products may naturally contain bones, fish bones or cartilage. Please take care when eating. The Company is not responsible for injury resulting from these natural parts.
13.2 Customers who want a boneless cut should note this in the order comments, subject to availability. This is not an absolute guarantee.

14. Allergies, Sensitivities and Health

14.1 The products sold on the Site are food products and may contain allergens (including fish, meat, poultry, spices, other ingredients, etc.).
14.2 Responsibility for verifying the nutritional and health suitability of the products (including in cases of allergies, sensitivities or medical restrictions) rests solely with the customer.
14.3 The Company does not guarantee the complete absence of allergens or the prevention of cross-contamination, including due to a work environment that handles a variety of food products.

15. Inspection Upon Receipt

15.1 Upon receiving the product, the customer should check that it matches the order and inspect its condition as soon as possible, before storing it.
15.2 In the event of a defect, visible damage or a material discrepancy from the order – please contact the Company as soon as possible and no later than {פגע} from the time of receipt, and in any event before the product is used or processed, including a description, photos and the order number. Complaints raised after this time, or after the product has been processed, cooked or used, may limit the Company’s ability to investigate the complaint and will be handled subject to the circumstances and the provisions of the law.

16. Order Cancellation

16.1 The products sold on the Site are perishable products (fresh food) that are prepared and weighed to order. Under the Consumer Protection Regulations (Cancellation of a Transaction), 5771-2010 – there is no right of cancellation for perishable products after they have been prepared/supplied. The Site constitutes a distance-selling transaction, and therefore:

• Cancellation before the order is prepared: the customer may cancel an order that has not yet been prepared, by notifying the Company at least 5 hours before the scheduled delivery/pickup time. Cancelling in time entitles the customer to a full refund.
• Cancellation after the order is prepared: once the products have been weighed, packed and prepared for delivery/pickup – the transaction cannot be cancelled and no refund will be given, due to the perishable nature of the products and in accordance with the law.
• Cancellation due to a defect/material discrepancy: if the product supplied is defective or materially different from what was ordered, the Company will handle the request in accordance with the law, including by way of replacement, credit or refund, as applicable.
  
  

16.2 Changes in quantity/weight: since these are weighed products, the final price will be determined by the actual weight. Deviations of up to {סטיית משקל} from the target weight are an inherent part of the nature of fresh food products and do not constitute grounds for cancellation. In the event of a deviation beyond {סטיית משקל}, the Company will contact the customer before delivery.
16.3 Cancellation notices may be sent via:
Email: [email protected] or Phone: 077-4510511

17. General Limitation of Liability

17.1 Use of the Site and the information on it is at the user’s sole responsibility. The Site and its content are provided “As-Is”.
17.2 The Company shall not be liable for indirect, consequential or special damages arising from use of the Site, including loss of profit, loss of data or distress – to the extent permitted by law.
17.3 In any event, the Company’s liability (if determined) shall be limited to the amount actually paid for the product/service that is the subject of the claim.
17.4 It is hereby clarified that the Company is not responsible for damage, spoilage, illness or injury arising from: (a) improper storage of the product by the customer after receipt; (b) incorrect preparation or processing of the product; (c) eating bones, fish bones or hard parts that are a natural part of food products; (d) failure to comply with authorities’ instructions regarding food storage and processing.

18. Links to Third-Party Sites and Services

The Site may include links to third-party services (payment providers, shipping, social networks). The Company is not responsible for the content, policies or actions of third parties.

19. Intellectual Property

All rights in the Site and its content, including texts, design, logo, images, code, trademarks and databases – belong to the Company and/or to third parties who have licensed their use. No use may be made of them without prior written approval.

20. Reporting Infringing Content

If you believe content on the Site infringes rights (copyright, privacy, trademark), you may contact the Company at {אימייל ייעודי} including: a link to the page, a description of the infringement, contact details and supporting documents.

21. Marketing and Mailings

If the user has consented to receive mailings, the Company may send marketing updates by email, SMS or WhatsApp. You may unsubscribe at any time via {קישור הסרה} or by contacting {אימייל שירות}.

22. Contact Us

For questions, service and inquiries, you can reach us at:

• Phone: 077-4510511
• Email: [email protected]
• Address: Sherut Nim 2, Rishon LeZion
• Opening hours:

  Sunday – Closed

  Monday, Tuesday, Wednesday – 9:00 to 18:00

  Thursday – 9:00 to 19:00

  Friday – 8:00 to 15:00

23. Governing Law and Jurisdiction

These Terms shall be governed by the laws of the State of Israel. Exclusive local jurisdiction, to the extent permitted by law, shall be vested in the competent courts of {עיר/מחוז}.

24. Miscellaneous

24.1 If any provision is found to be invalid/unenforceable – the validity of the remaining provisions shall not be affected
24.2 The Company’s system records regarding actions performed on the Site shall constitute prima facie evidence of the correctness of those actions, subject to the law.
24.3 These Terms constitute the entire agreement between the parties with respect to their subject matter, and supersede any prior agreement, whether written or oral.